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Terms &
Conditions |
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Reservations and Cancellation Policy |
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A credit or debit card is required to secure a
reservation at Villa Marina.
There will be no cancellation charge if
the reservation is cancelled more than 7
days before the arrival date. If
the reservation is cancelled later, or in the
case of a 'no-show', the cost of the entire stay
will be charged to the card. |
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In
the event of an early departure, guests will be
liable for the full amount of the cost of their
stay. In exceptional circumstances, this will
be at the discretion of the owner. |
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Additional
services, eg flowers, champagne and chocolates,
will be charged for upon booking. |
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Please
note that upon making a reservation, the
agreement becomes a legal contract. |
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| Payment of Accounts |
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We
kindly ask that all balances are paid on
arrival, once guests have inspected their room(s).
Payment can be made in cash or by debit/credit
card.
Unfortunately, due to charges levied by the
banking organisations, a 2% surcharge has to be
added to all balances paid by credit card.
Balances paid by debit card, however,
do not
carry a surcharge. |
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Insurance |
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We
strongly recommend that guests purchase travel
insurance. |
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Children and Groups |
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Villa Marina prides itself on providing
peaceful and relaxing accommodation. In
order to maintain this quiet environment we
do not accommodate children or groups.
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Pets |
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We regret that we are unable to
accept pets. |
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Non-availability of Accommodation |
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We would only cancel your
reservation if your accommodation was
unavailable for reasons beyond our control. We
would, however, attempt to offer you alternative
accommodation. If this was not possible, or
unacceptable to you, then we would refund all
monies paid by you for the reservation. Our
liability would not extend beyond this refund. |
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Arrival |
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Rooms are available from 3.00 pm on the day of
arrival and we kindly ask that guests check in
before 9.00 pm. However, with prior
arrangement, we are happy to cater for arrivals
earlier or later than these times. |
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Departure |
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Guests are requested to check out of their rooms
by 10.30 am on the day of departure, unless
otherwise arranged. We reserve the right to
charge any guest, who has not vacated their room
by this time, a subsequent night at the
appropriate daily tariff. |
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Liability |
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We do not accept any liability
for damage, loss or injury to any guest,
vehicles or possessions unless proven to be
caused by a negligent act by ourselves. |
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Privacy Policy |
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Any data collected during the
course of your reservation will be stored on our
computer. We would like to be able to contact
you from time to time about promotions and
offers – please let us know if you would prefer
us not to do so. We will not share your details
with any third party. |
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Smoking |
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For
the comfort and safety of all our guests, Villa
Marina is a completely non-smoking
establishment. This is not only our personal
requirement but a requirement by law. For our
guests’ convenience there is a smoking ‘bench’
in the corner of the garden. Guests are
respectfully asked to remain in this area when
smoking and that they carefully extinguish their
cigarettes/cigars into the containers
provided. In the event that we discover evidence
that smoking has occurred within the building
then those responsible will be asked to leave
Villa Marina immediately. There will be no
refund of any monies paid. We also reserve the
right to charge for resetting the fire alarm,
relocating guests, cleaning rooms and any other
associated costs. |
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Damage and Breakages |
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We kindly ask guests to report
any damage to fixtures and fittings as soon as
it occurs as this will help ensure that repairs,
replacement or cleaning works are carried out
immediately and may help reduce the risk of
further damage. Whilst we understand that
accidents happen, we do reserve the right to
charge for any cleaning or replacement costs. |
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Hot Take Away Food |
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It
is important that rooms and furnishings remain
clean and fresh for the benefit of all guests.
Therefore, the consumption of hot take away food
is not permitted in the bedrooms. However,
guests are welcome to use the Garden Room or
Garden for such meals and we will be happy to
provide cutlery and plates upon request. For
the comfort of other guests please ensure you
dispose of any containers of wrappings carefully
in the bin provided. If we do discover evidence
of hot take away food being eaten in the
bedrooms, we will have no alternative but to
charge the occupants a deep cleanse charge. |
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